Terms & Conditions
The plain-English rules of riding with us — written to be read, not buried.
1. Who we are
GR8 Transfers (ABN 72 250 641 910) provides pre-booked point-to-point passenger transport services in New South Wales as an authorised Booking Service Provider (authorisation number BSP-464011) under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (NSW). These terms apply to every booking made with us by phone, WhatsApp, email or through this website.
2. Quotes and fares
Fares are calculated at $55 base plus $3.10 per kilometre of the booked route and are fixed at the time of booking. Quoted fares are inclusive of road tolls, GST and the NSW Passenger Service Levy. Return bookings are charged at double the applicable one-way fare.
Fares quoted by the website calculator are based on typical road routes between the locations entered. If your exact addresses materially change the route, we will confirm any revised fixed fare with you before the booking is confirmed — you are never charged more than the fare confirmed to you.
3. Bookings and confirmation
A booking request (including a website booking reference) is an offer to engage our services. A booking is confirmed only when we communicate confirmation to you. We will decline or clarify requests we cannot properly service rather than accept them and fail you.
4. Payment
Once your booking is confirmed, we send a secure payment link generated through Square (our third-party payment processor) to the email or mobile number you provide. Payment of the full fixed fare is made in advance by credit or debit card through that link, and your booking is locked once payment is received. Card details are entered directly with Square and are never collected or stored on this website. Approved corporate, NDIS plan-managed and aged-care accounts may instead be invoiced monthly by prior arrangement. A tax invoice is provided for every fare. Amounts paid in advance are refundable in accordance with our Booking & Cancellation Policy.
5. Waiting time and no-shows
- Airport pickups include free waiting of 2 hours (international) or 1 hour (domestic) from actual landing time.
- Other pickups include 15 minutes of free waiting from the booked time.
- Additional waiting is only ever charged after we have contacted you and agreed on it — or as part of a pre-quoted wait-and-return booking.
- If you cannot be located or contacted within a reasonable period after the free window, the booking may be treated as a no-show and the fare charged in accordance with our Booking & Cancellation Policy.
6. Cancellations
You may cancel free of charge up to 1 hour before your scheduled pickup time, for a full refund of any amount paid. If you cancel within the final hour before pickup, a cancellation fee of 30% of the quoted fare applies to compensate the chauffeur already assigned and travelling to you; the balance is refunded. Flight-tracked airport delays are not treated as late cancellations. Full terms are set out in our Booking & Cancellation Policy.
7. Passenger obligations
Passengers must comply with seatbelt laws and lawful directions of the chauffeur. Children under 7 must use an approved child restraint appropriate to their age; we fit child car seats and boosters free of charge when requested at booking. Smoking and vaping are not permitted. Passengers are responsible for damage to the vehicle beyond fair wear and tear, and for soiling requiring professional cleaning.
8. Luggage and animals
Luggage must be declared reasonably at booking so the correct vehicle can be assigned. Assistance animals travel free in accordance with the Disability Discrimination Act 1992 (Cth); other animals may be carried by prior arrangement in suitable carriers.
9. Service limitations
We provide non-emergency transport only. Our vehicles are not wheelchair-accessible (no hoist or ramp); we can assist passengers able to transfer to a standard seat, and carry folded mobility aids free of charge.
10. Delays and events outside our control
We plan conservatively, track flights and monitor traffic, but we cannot guarantee arrival times affected by events outside our reasonable control (extreme traffic incidents, weather, road closures, airline changes). Our liability for delay is limited to the maximum extent permitted by law.
11. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth) that cannot lawfully be excluded. To the extent permitted by law, our liability for a failure of the services is limited to resupplying the services or paying the cost of resupply.
12. Privacy
Personal information is handled in accordance with our Privacy Policy.
13. Governing law
These terms are governed by the laws of New South Wales, Australia. Contact: bookings@gr8transfers.com.au · +61 406 666 664.