Privacy Policy
What we collect, why we collect it, and the short list of people who ever see it.
1. Overview
GR8 Transfers (ABN 72 250 641 910) respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and your choices.
2. What we collect
- Booking details: name, phone, email, pickup and drop-off addresses, travel dates and times, flight numbers, passenger numbers and trip notes you provide (e.g. child seat ages, access instructions).
- Payment details: card payments are processed by our third-party payment provider, Square, via a secure payment link; card numbers are entered directly with Square and are never collected or stored by GR8 Transfers.
- Communications: records of calls, messages and emails relating to your bookings.
- Website data: our booking and contact forms transmit the information you enter; standard server logs may record technical data such as IP address and browser type.
3. Why we collect it
To quote, confirm and perform your transfers; to communicate about your booking; to meet safety and record-keeping obligations under NSW point-to-point transport law; to invoice (including NDIS and aged-care invoicing you request); and to improve our service. We do not sell personal information, and we do not use your details for third-party marketing.
4. Disclosure
Information is shared only as needed to deliver the service: with the chauffeur performing your trip, our website hosting and form-handling providers, payment processors, and where required by law or by transport regulators. Some providers may store data securely overseas; where they do, we take reasonable steps to ensure APP-comparable handling.
5. Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and retain it only as long as needed for the purposes above and our legal obligations, after which it is deleted or de-identified.
6. Access, correction and complaints
You may request access to or correction of your personal information, or make a privacy complaint, by contacting bookings@gr8transfers.com.au. We will respond within a reasonable period. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
7. Updates
We may update this policy from time to time; the current version is always published on this page with its last-updated date.